FAQs

Edenred Creche is a social voucher granted by the company to its employees to support them with childcare expenses and education for children under 7 years of age.
Edenred Creche is granted in the form of a 100% digital wallet.

This solution offers tax savings. The company is exempt from TSU and has a 40% increase in IRC on the amount allocated through Edenred Creche. In turn, the employee is exempt from paying TSU and IRS.

Edenred Creche can be used in a network of more than 3,200 merchants, covering kindergartens, nurseries, daycare and similar, and is constantly being updated. Discover all the establishments in the network here.

Yes, Edenred Creche is regulated by Decree-Law 26/99 of January 28. This decree-law allows companies to grant childcare solutions, which aim to help employees with early childhood and education expenses for their children or dependents.

Edenred Creche can be granted to employees with children or dependents under the age of 7.

Once the supply agreement has been formalized, you can place your order via Edenred Client Portal. If you have any questions, please contact us by email at apoiocliente.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).

The company allocates the benefit to eligible employees. Afterwards, the employee receives an email confirming receipt of the benefit with instructions on the next steps to proceed with its use.

The wallet is available within 24 hours.

There are fees associated with the solution. Consult your Edenred account manager for a personalized proposal.

The Edenred Creche wallet is loaded in the Client Portal and is available once the order has been successfully paid for.

There is no limit on the amount to be awarded to each employee. The paper voucher and e-voucher formats have a minimum value of €5 and a maximum of €999. However, for each employee, you can assign as many vouchers or e-vouchers as you need to make up the total amount you want. In wallet format, there is no limit.

No. Edenred Creche is granted in a 100% digital wallet format and there is no need to have a linked bank account.

Employees can check their balance and transactions on the MyEdenred App or at MyEdenred.pt.

No. The employee can use the available balance in several payments.

No. Edenred Creche is a social voucher that must be used for the childhood and education expenses of employees’ children. The amount awarded can only be used for payments in the Edenred merchants network.

The business relationship is established with the company and employees do not have to fill in or sign any documents. All that’s required is their name, surname, email address and VAT number.

The wallet has two layers of security: when the benefit is added to the MyEdenred App and when the payment is validated to the establishment (via SMS token).

The digital wallet is valid for 24 months.

Even if the employees no longer work for the company, they can still take advantage of Edenred Creche until it expires.