FAQs

Edenred Refeição is a social voucher given by the company to its employees to pay their meal allowance. It is more advantageous than receiving it in cash, because the value of the allowance, exempt from IRS and TSU, is 70% higher (for companies and employees). It is a prepaid card, which can be recharged with the amount of the allowance stipulated by the company, and can be used to buy meals or food at the Edenred merchants network in Portugal.

Edenred Refeição offers tax savings to the company and its employees, who are exempt from IRS and TSU up to the amount defined by law (70% more than when paying in cash). For greater purchasing power, users also have access to the Edenred Discounts and Advantages Program, which offers them exclusive discounts in essential areas.

Edenred Refeição can be used in all establishments in the food sector that have a commercial agreement with Edenred. With restaurants, pastry shops and bakeries, supermarkets, butchers and many others, the Edenred Refeição network has more than 38,000 member establishments and is growing all the time. Discover all the establishments here, in the MyEdenred App or at MyEdenred.pt.

Edenred Refeição can be awarded to any employee, as this benefit is intended for the purchase of meals or food.

Once the supply agreement has been formalized, you can place your order via Edenred Client Portal. If you have any questions, please contact us by email at apoiocliente.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).

The estimated time taken to issue and dispatch each card is up to 10 working days.

The cards are sent to the company, which has to ensure that they are distributed to employees. In some cases, the company can request that they be sent to the employee’s home.

There are fees associated with the card. Consult your Edenred account manager for a personalized proposal.

No. The amount is always borne by the company and does not appear on the employee’s balance.

No. Edenred Refeição is awarded via a reloadable prepaid card, there is no need to have an associated bank account.

The balance of the Edenred Refeição card can be consulted on the MyEdenred App, available for Android, iOS and Huawei, or at MyEdenred.pt. All they have to do is register.
It is also possible to check the balance via our User Support Line – 707 500 360 – which is available every day between 08h00 and 24h00.

No, the card balance can be used for various purchases.

No. The balance can be used as long as the card is valid.

No. Edenred Refeição is a social voucher that must be used exclusively to purchase meals or food. It can only be loaded with the meal allowance paid by the employer and used for payments in the Edenred merchants network.

No. Edenred Refeição is a social voucher and can only be loaded with the meal allowance paid by the employer, via the IBAN associated with the card.

The business relationship is established with the company and employees do not have to fill in or sign any documents. All that is required is their name, surname and VAT number to issue the cards.

The Edenred Refeição card is protected by a PIN code, which is sent separately from the card in order to guarantee the security of the process. In the event of loss or misplacement, the user can block the card via the MyEdenred App or at MyEdenred.pt.

Each card is valid for 3 years. The expiration date is stated on the front of the Edenred Refeição card.

There is a fee for renewing the card, which corresponds to the issuing and dispatching of the card. This fee is charged to the company.

If the employee leaves the company, the balance remains on the card. It must be spent within 60 days.