Who can join the Edenred Gift network?

Edenred Gift is open to commercial establishments in different areas: fashion, technology, leisure, hotels, wellness, cosmetics, among others.

How can I join the network?

Fill in this form and we’ll get back to you. In addition, you can contact us directly by phone on 218 917 700 (9am to 6pm, Monday to Friday).

How is billing done?

Once the receipts have been received, the amount is posted to the account associated with your VAT number.

What level of security do I have when I get paid?

Receipts are made after we receive the envelope by registered mail, with the completed, signed and dated Edenred slip and the respective vouchers that were used. The establishment must keep a copy of these documents before sending them.

What is the reimbursement time?

The estimated reimbursement period is from 5 to 8 days.

Who can join the Edenred Flexível network?

Establishments in the field of education (schools, colleges, study and tutoring centers, etc.), training (universities, training centers, language schools, etc.), health (hospitals and clinics, pharmacies, opticians, etc.) and social support (nursing homes, day care centers, home support services, etc.) in Portugal can join the network.

How can I join the network?

Fill in this form and we’ll get back to you. In addition, you can contact us directly by phone on 218 917 700 (9am to 6pm, Monday to Friday).

How does Edenred Flexível work?

After signing up, the merchant’s payment terminals are remotely parameterized. After this procedure, you can accept Edenred Flexível cards within 48 hours.

How much does membership cost?

Joining the Edenred network is free of charge. You only pay for transactions. In other words, if you don’t have any transactions, you don’t have to pay anything. To find out more about the price and all the associated advantages, please contact our team of sales managers.

Is there any duplication with the bank levy?

No, there is no duplication of fees with the bank.

Is the contract binding?

The contract lasts for 12 months and is automatically renewed if neither party terminates it 30 days before the end of the term.

Can I cancel the contract?

Once the contract has been signed, you have 14 legal days in which to withdraw. Once this period has elapsed, the contract will last for one year and you can terminate it 30 days before the end of the term.

What are the advantages of accepting payments with Edenred Flexível?

By accepting Edenred Flexível, you’ll have more revenue, because you’ll gain new customers and retain existing ones. Your business gains more visibility by being advertised, with geolocation, in the MyEdenred App and on the Edenred website. You benefit from management tools that help promote your business and you have access to the Discounts and Advantages Program for establishments, with discounts and special conditions on several goods and services: mobility, energy, telecommunications, etc.

Do I need to offer discounts to my customers because I accept Edenred Flexível?

No, accepting Edenred Flexível does not oblige you to take discounts.

How is invoicing done?

The amount is paid into the associated account and the invoice is sent by email or letter.

What kind of payment terminal do I have to use?

You can use the payment terminal you already have up and running, which belongs to the national payment network.

Which payment providers accept Edenred Flexível card?

Is it possible to accept online payments with Edenred Flexível?

The Edenred Flexível card is accepted in online stores via MB WAY. If you offer this solution on your website, then you can receive online payments with Edenred Flexível.

Who can join the Edenred Estudante network?

Educational establishments such as schools, colleges, universities and similar can join the Edenred Estudante network.

How can I join the network?

Fill in this form and we’ll get back to you. In addition, you can contact us directly by phone on 218 917 700 (9am to 6pm, Monday to Friday).

What formats are there?

Edenred Estudante is currently awarded in a 100% digital wallet.

How does Edenred Estudante work?

Once we have confirmed that your establishment is eligible to sign the contract, the acceptance of this benefit is immediate.

How much does membership cost?

Joining the Edenred network is free of charge. You will only pay for your movements. In other words, if you don’t have any transactions, you don’t have to pay anything. To find out more about the fees and all the associated advantages, please contact our team of sales managers.

How are refunds made?

The amount is refunded by bank transfer made directly by Edenred to the account provided by the establishment.

What level of security do I have when I get paid?

To ensure security, 100% digital wallet refund is provided by a certified system.

What is the reimbursement time?

The estimated refund period is 72 hours (bank transaction period).

How do I access my payment/movement history?

Edenred sends a daily email with the entire history whenever there are payments/refunds.

What are the advantages of accepting Edenred Estudante at my establishment?

Accepting Edenred Estudante allows you to boost your business by winning new customers and retaining existing ones. Your business gains more visibility by being featured on the Edenred website. You benefit from management tools that help promote your business and you have access to the Discounts and Advantages Program, with discounts and special conditions on various goods and services: mobility, energy, telecommunications, etc.

Do I need to offer customers discounts because I accept Edenred Estudante?

No, the acceptance of Edenred Estudante does not require the practice of discounts.

Who can join the Edenred Creche network?

All kindergartens, nurseries, daycare and similar establishments can join the Edenred Creche network.

How can I join the network?

Fill in this form and we’ll get back to you. In addition, you can contact us directly by phone on 218 917 700 (9am to 6pm, Monday to Friday).

What formats are there?

Edenred Creche exists as a 100% digital wallet.

How does Edenred Creche work?

Once we have confirmed that your establishment is eligible to sign the contract, the acceptance of this benefit is immediate.

How much does membership cost?

To find out more about the conditions for joining the Edenred Creche network, as well as all the associated advantages, please contact our team of sales managers.

How are refunds made?

The amount is refunded by bank transfer made directly by Edenred to the account provided by the establishment.

What level of security do I have when I get paid?

To ensure security, 100% digital wallet refund is provided by a certified system.

What is the reimbursement time?

The estimated refund period is 72 hours (bank transaction period).

How do I access my payment/movement history?

Edenred sends a daily email with the entire history whenever there are payments/refunds.

What are the advantages of accepting Edenred Creche in my establishment?

Accepting Edenred Creche allows you to boost your business by winning new customers and retaining existing ones. Your business gains more visibility by being featured on the Edenred website. You benefit from management tools that help promote your business and you have access to the Discounts and Advantages Program, with discounts and special conditions on various goods and services: mobility, energy, telecommunications, etc.

Do I need to offer customers discounts because I accept Edenred Creche?

No, accepting Edenred Creche does not oblige you to take out discounts.

Who can join the Edenred Refeição network?

Edenred meal cards network is available to food establishments (restaurants and food retail) in Portugal.

How can I join the network?

Fill in this form and we’ll get back to you. In addition, you can contact us directly by phone on 218 917 700 (9am to 6pm, Monday to Friday).

How does joining the Edenred network work?

After signing up, the establishment’s payment terminals are parameterized remotely. Within a maximum of 48 hours, you can accept all Edenred Refeição cards after this procedure.

How much does membership cost?

Joining the Edenred network is free of charge. You only pay for the transactions you make. In other words, if you don’t have any transactions, you don’t have to pay anything. To find out more about the value of transactions and all the associated advantages, please contact our team of sales managers.

Is there any duplication with the bank levy?

No, there is no duplication of fees with the bank.

Is the contract binding?

The contract lasts for 12 months and is automatically renewed if neither party terminates it 30 days before the end of the term.

Can I cancel the contract?

Once the contract has been signed, you have 14 legal days in which to withdraw. Once this period has elapsed, the contract will last for one year and can be terminated 30 days before the end of the term.

What are the advantages of accepting payments with Edenred meal cards?

Accepting Edenred Refeição cards allows you to boost your business by winning new customers and retaining existing ones. Your business gains more visibility by being advertised on the MyEdenred App, with over 700 thousand users, and on the Edenred website. You benefit from management tools that help promote your business and you have access to the Discounts and Advantages Program for establishments, with discounts and special conditions on various goods and services: mobility, energy, telecommunications, etc.

What other services do I have access to?

By being part of our network, you can access, in your reserved area, online reservation management, management of takeaway and delivery orders and creation of a digital menu with QR Code.

Do I need to offer customers discounts because I accept Edenred meal cards?

No, the acceptance of Edenred Refeição does not require discounts.

How is invoicing done?

The amount is paid into the account associated with your taxpayer and the invoice is sent by email or letter.

What kind of payment terminal do I have to use?

You can use the payment terminal you already have up and running, as long as it belongs to the national payment network.

Which payment providers accept Edenred meal cards?

At the moment, the Edenred Refeição card is accepted exclusively at POS terminals belonging to the national payment network.

Is it possible to accept online payments with Edenred meal cards?

Edenred Refeição is accepted in online stores via MB WAY. If you offer this solution on your website, then you can receive online payments with Edenred Refeição.

I’ve changed my payment terminal, do I have to tell Edenred?

If you change or add a TPA, you must always notify us so that we can parameterize it. You can do this by emailing parceiro.pt@edenred.com or by calling 218 917 700 (from 9am to 6pm, Monday to Friday).

I’ve changed my payment terminal, do I have to tell Edenred?

If you change or add a TPA, you must always notify us so that we can parameterize it. You can do this by emailing parceiro.pt@edenred.com or by calling 218 917 700 (from 9am to 6pm, Monday to Friday).

The establishment’s VAT number has changed, what’s the procedure?

If you change your VAT number, you will have to formalize a new contract, under the same conditions as the previous one. To do this, you can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).

The establishment’s VAT number has changed, what’s the procedure?

If you change your VAT number, you will have to formalize a new contract, under the same conditions as the previous one. To do this, you can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).

The establishment’s VAT number has changed, what’s the procedure?

If you change your VAT number, you will have to formalize a new contract, under the same conditions as the previous one. To do this, you can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).

The establishment’s VAT number has changed, what’s the procedure?

If you change your VAT number, you will have to formalize a new contract, under the same conditions as the previous one. To do this, you can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).

The establishment’s VAT number has changed, what’s the procedure?

If you change your VAT number, you will have to formalize a new contract, under the same conditions as the previous one. To do this, you can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).

I’ve closed my business, how can I cancel the contract?

The termination of activity must be communicated to Edenred, so that we can cancel the contract and remove the information on our website and MyEdenred App.

I’ve closed my business, how can I cancel the contract?

The termination of activity must be communicated to Edenred, so that we can cancel the contract and remove the information on our website and MyEdenred App.

I’ve closed my business, how can I cancel the contract?

The termination of activity must be communicated to Edenred, so that we can cancel the contract and remove the information on our website and MyEdenred App.

I’ve closed my business, how can I cancel the contract?

The termination of activity must be communicated to Edenred, so that we can cancel the contract and remove the information on our website and MyEdenred App.

I’ve closed my business, how can I cancel the contract?

The termination of activity must be communicated to Edenred, so that we can cancel the contract and remove the information on our website and MyEdenred App.

I’ve changed the address and the name of the establishment, what should I do?

Any change of data must be communicated to Edenred so that we can update the information available on our website and MyEdenred App. You can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).

I’ve changed the address and the name of the establishment, what should I do?

Any change of data must be communicated to Edenred so that we can update the information available on our website and MyEdenred App. You can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).

I’ve changed the address and the name of the establishment, what should I do?

Any change of data must be communicated to Edenred so that we can update the information available on our website and MyEdenred App. You can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).

I’ve changed the address and the name of the establishment, what should I do?

Any change of data must be communicated to Edenred so that we can update the information available on our website and MyEdenred App. You can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).

I’ve changed the address and the name of the establishment, what should I do?

Any change of data must be communicated to Edenred so that we can update the information available on our website and MyEdenred App. You can contact your Edenred account manager directly by email at parceiro.pt@edenred.com or by phone at 218 917 700 (9am to 6pm, Monday to Friday).

Can the commercial conditions be renegotiated?

Yes, the conditions can be renegotiated. However, renegotiation requires prior analysis and must be requested between 30 and 60 days before the contract is automatically renewed.

Can the commercial conditions be renegotiated?

Yes, the conditions can be renegotiated. However, renegotiation requires prior analysis and must be requested between 30 and 60 days before the contract is automatically renewed.

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